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Help for Donors
Help for Charities
About CanadaHelps
Who We Are
Our History
Your Charity Profile Page on CanadaHelps.org
Our Fundraising Solutions
How do I access the donor information for a cheque I received?
Why should we sign up for a CanadaHelps account?
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Getting Started with CanadaHelps
Types of Organizations That Can Receive Gifts Through CanadaHelps
Who Should Register Your Charity
Signing Up for a Charity Account
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Training Webinars
[Fundraising Tools] Watch Our Training Webinars
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Your My Charity Account
Logging in for the First Time
Home Screen
Donation Reports
Donations Reports Tab: Overview
Donation Status Meanings
Donation Disbursement Schedule
Thanking Your Donors
Resending Tax Receipts to Your Donors
Data Download
Account Info
Main Charity Administrator
Adding Linked Users
Account Settings
Email Opt-In
Funds: Overview
What is a CanadaHelps Fund
Account Password
Changing Your Account Password
Trouble Resetting Password
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Profile
Charity Profile: Overview
Editing Your Charity Profile on CanadaHelps.org
Main Profile Page
Campaign Pages Tab
Discovery Settings Tab
Impact Page
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Customizable Donation Forms
1. Creating & Managing a Donation Form
What is a Customizable Donation Form?
New Donation Form
Form Set up – Core Settings
Form Set up – Donor Options
Form Set up – Donation Amounts
Form Set Up – Thank You Email Message
2. Adding a Donation Form to your Website
Is My Website Mobile-Optimized?
3. Linking your Donation Form
When should I link to my donation form instead of embedding it?
Form Set Up – Monthly Prompt
Form Set Up – Analytics
Form Branding – Colour and Style
Form Branding – Linked and Embedded Options
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Peer-to-Peer Fundraising (P2P)
Creating/Editing Your P2P Campaign
Overview: What is P2P?
New P2P Campaign
Campaign Details Tab
Participant Pages Tab
Media Gallery Tab
Page Visuals Tab
Paid P2P Campaigns
Overview: What is a Paid P2P?
Creating a Paid P2P Campaign
Embedding Your P2P Campaign
How-To Embed Your P2P Campaign
If You Can’t Embed Your P2P Campaign on Your Website
Managing Your P2P Campaign
Manage Section: Overview
Reports Tab
Teams Tab
Participants Tab
Donations Tab
Help for Team Captains and Individual Participants
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Ticketed Events
Creating/Editing your Ticketed Event
Overview: What is a Ticketed Event?
New Ticketed Event
General Event Information Tab
Media Library Tab
Page Visuals Tab
Tickets and Tax Receipts
Embedding Your Ticketed Event
How-To Embed Your Ticketed Event
If You Can’t Embed Your Ticketed Event on Your Website
Managing Your Ticketed Event
Manage Section: Overview
Sales and Donations Tab
Attendees Tab
Can I Void and/or Issue a New Event Tax Receipt?
Tax receipts for Ticketed Events
How do I Delete a Ticketed Event?
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Donations of Securities
Overview: What Are Securities Donations?
How Does Someone Donate Securities to our Charity?
Creating a Securities Donation Form
Embedding Your Securities Donation Form
Using the CanadaHelps “Donate Securities” Button
Linking to Your Own ‘Donate Securities’ Button
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Cause Funds
Overview: What are Cause Funds?
Cause Funds and Donation Reports
Refunds or Chargebacks for Cause Funds
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Other Promotional Opportunities
The Great Canadian Giving Challenge
Giving Tuesday
Matching or Supporting a Cause Fund
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Partner Giving Program
CanadaHelps Partner Giving Programs
What is CanadaHelps Partner Giving Program? Who are these donations coming from?
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Security Standards
Payment Processing Security
Data Sharing With Third Parties
Accessing Your CanadaHelps Account Outside of Canada
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