[My Charity Account] Thanking Your Donors

For any donors that have chosen to share their email address with you (i.e., are not anonymous), you’ll see a blue envelope icon beside their details. Use this button to send an individualized thank-you message to your donors!

1. Login to your Charity Account and click on the ‘Donation Reports’ tab.

2. Scroll down to ‘Donation Summary’ and click on the envelope icon beside a donor name to send a personalized thank you email. 

TIP: If this envelope icon has a red circle, it means the donor also left your charity a message!


NOTE: Donors who have already been sent a “thank you” message through this thank-you tool will be indicated by a grey envelope icon with a check mark.

Donors who have left a message to your charity will be indicated with a red “1” on the envelope.


3. In the popup screen, fill out a subject line, your name, a BCC email address (if applicable), as well as the email address you’d like your donor to respond to.

4. On the left-hand side, you can see the donor’s message to your charity (if they left one) so you can respond to their message using the thank-you message box on the right-hand side.


TIP: Are you using a Custom donation form on your website to collect donations? Find out how to add an automatic thank-you message to your donation form so you don’t have to use the thank-you tool to send individual thank-you messages.

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