If Your Charity Has Not Received a CanadaHelps Payment

We work hard to efficiently disburse all donations to your charity. There are two rare cases in which your organization might not receive the payment CanadaHelps has issued:

1. If your charity’s banking information is outdated.


When your charity’s banking information on file with CanadaHelps is outdated, we will contact your charity to request that an update of your banking information so we can resume weekly deposits directly to your bank account.

If your charity doesn’t update your banking information within one month, we will mail a cheque to you, less a $4.00 fee to help offset our administrative, printing, and mailing costs (as long as the remaining balance of the donation is at least $2.00).

2. If your charity’s mailing address is outdated or a cheque was otherwise misplaced.


If your charity has not provided EFT information to CanadaHelps, we mail a cheque instead. Though we work hard to keep data on file current (e.g., by regularly pulling information from the Canada Revenue Agency to update our information), occasionally, this information needs updating  due to incorrect/outdated mailing information.

Once we receive the updated address information, we will send a new cheque (or redirect a returned cheque) to your charity less a $4.00 fee to help offset our administrative, printing, and mailing costs (as long as the remaining balance of the donation is at least $2.00).

It’s important that your charity ensures we have accurate, up to date information so we can promptly disburse your donations and keep our fees low.

Help us serve your charity better and get our lowest transaction fees! Sign up for direct bank deposits today.

For more information, contact us at info@canadahelps.org.

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