What happens if my charity does not receive a CanadaHelps payment?
There are two cases, both rare, that a charity my not receive the payment CanadaHelps has issued.
1. If a charity’s banking information on file with CanadaHelps is outdated.
When a charity’s banking information on file with CanadaHelps is outdated, our first course of action is to contact the charity and request that they update their banking information so we can resume efficient weekly deposits of donations received through CanadaHelps directly to the charity’s bank account. If the charity does not update their banking information within one month, we will mail a cheque to the charity, less a $4.00 fee to help offset our administrative, printing, and mailing costs, as long as the remaining balance of the donation is at least $2.00.
2. If a charity’s mailing information on file with CanadaHelps is outdated or a cheque was otherwise misplaced.
When a charity has not provided banking information to CanadaHelps, we mail a cheque. We work hard to keep data on file current at CanadaHelps; we regularly pull information from the Canada Revenue Agency to update our information. Occasionally, a charity contacts us because they did not receive their payment. More often, we contact the charity because we notice they have not cashed a cheque we sent to them. In both cases, the issue almost always is due to incorrect or outdated mailing information on file. When we receive updated information, we will send a new cheque, or redirect a returned cheque, to the charity less a $4.00 fee to help offset our administrative, printing, and mailing costs, as long as the remaining balance of the donation is at least $2.00.
Help us serve your charity better and keep our fees low. Sign up for direct bank deposits today.
It’s important that your charity ensures we have accurate, up to date information so we can promptly disburse donations to your charity and keep our fees low. If your charity is not currently setup to receive automatic bank deposits, please open a free CanadaHelps account or sign in to your current CanadaHelps account to get set up, or contact us at firstname.lastname@example.org. Automatic bank deposits are the fastest way to receive donations to your charity made using CanadaHelps and help us keep our fees low.