Tickets and Tax Receipts

REMINDER: For ticketed events, CanadaHelps generates the tax receipts for you, but your charity is the legal issuer of any/all tax receipts (i.e., tax receipts issued for ticket sales and donations made through the events page) because they contain your charity logo and authorizing signature.


1. Decide if you will be issuing a tax receipt for ticket sales or not. If so, choose between Instant tax receipt or Post-Event tax receipt.

TIP: Don’t know if you should issue a tax receipt for your event tickets? Click here for more information about charitable receipting and taxation laws.


NOTE: If you’re running a free/paid ticketed event where the advantage received by the purchaser is such that a charitable tax receipt does not apply, simply choose the “No Receipt” (or, for a specific ticket where a tax receipt does not apply, enter $0 as the amount eligible for a tax receipt). We don’t send a $0 value tax receipt, nor do we notify the purchaser that a tax receipt won’t be issued. 


2. Upload an image of the signature of a representative from your charity authorized to sign charitable tax receipts.


3. Upload an image of your charity’s logo as appears on your charity’s tax receipts. 

NOTE: Because your event may also accept donations, both of these steps are required even if you will not be issuing tax receipts for registration tickets.


4. Set a date for when tickets will go on sale and when sales will end. Ticket sales are disabled until the start date you specify below.

NOTE: Once started, you will no longer be able to change the Tax Receipt Option, the Ticket Sales Start Date, Ticket Prices, and (for events that use Instant Tax-Receipting) the receiptable amount for tickets.



5. Decide if you’d like to allow purchasers to make a donation to your charity (within the same transaction).

NOTE: Donations are tax-receipted instantly for the full donation amount (bearing your charity’s logo and signature).

6. Add a customized Sold Out message that will replace your ticket list once all types of tickets are either sold out or hidden.


7. Select Collect Attendee Information to collect the first name, last name, and email for each attendee. We will then send each attendee their ticket, as well as reminder notifications. If disabled, the purchaser will need to send each attendee their ticket.

NOTE: If you need to ask Custom Questions of your attendees, you must check off this option.

8. Select Collect Purchaser Phone Number to make this a required field for purchasers.



9. Add Promo Codes to give your purchasers a discount on select event tickets. Choose between a discount amount or percentage. Click “Add Promo Code”.

TIP: Want to give out select free tickets? You can create a full (i.e., 100% off) discount promotion.


a) In the pop-up window, fill out the details of your new promotional code, including a unique alphanumeric name, the number of times the code can be redeemed, the discount percentage or dollar value, the ticket types the promotional code can be applied to.

TIP: Want to have your promo code available for a limited time? Set the availability start and end date.


b) Once added, all codes will be listed in the Promotional Codes section, where you can view code details, and deactivate, edit, or delete each code.

NOTE: You can delete promotional codes that haven’t been used yet at any time. If a code has already been used, you can deactivate it to continue selling tickets at full price.



10. Scroll down to the Ticket Types subsection and fill out the appropriate fields for your ticket/s. When done, click ‘Add this Ticket’. There is no limit to the amount of ticket types you can have.

TIP: Need to ask questions of your attendees (e.g., menu option, parking required, etc.)? Use the “Add a Question” button.


11. Once added, you’ll see any/all tickets listed at the bottom of your screen, where you can Edit, Hide or Delete them as needed.

NOTE: Hiding a ticket will remove it from the list of tickets for sale on your event page.


TIP: Use the Reorder feature to change the order in which tickets are displayed on the page.


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