How do donors access their tax receipt?

Because CanadaHelps is a registered charitable foundation, we are to issue tax receipts to donors and disburse the donation to any designated registered Canadian charity less our low non-commercial fee. We issue all tax receipts electronically.

How the donor accesses their tax receipts depends on whether they have a CanadaHelps account or not, and whether they are making a one-time or monthly donation as described below. Regardless of these factors, all donors are instantly sent a donation confirmation email that either includes their tax receipt or provides clear instructions on how to access their tax receipt.

When the donor enters their email address, we determine if they have a CanadaHelps account.

In the case of one-time donation, if the donor does not have a CanadaHelps account we attach their tax receipt to the donation confirmation email. If the donor has a CanadaHelps account, we refer to their preference setting (attaching the tax receipt to the donation confirmation email or issuing one tax receipt at the end of the calendar year for all donations they have made in that period using CanadaHelps).

If the donor sets up a new monthly donation, tax receipts are issued at the end of the calendar year. If the donor does not have a CanadaHelps account, we automatically create one for them so they can manage their monthly donation at anytime. We send them an email so they know how to access their tax receipt and manage their monthly donation from their account. We also prompt them to set their account password.

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